When cancellation rates lie
A high cancellation rate can mean staging failure, not ‘bad drivers’ — how to read the rows before you rewrite incentives.
Field Notes
Field Notes
Practical notes on reading ride-hailing app data for Malaysian corridors.
Short essays for ops leads who live in trip exports. No generic productivity advice — only topics that show up on Malaysian ride-hailing floors.
Reading idle time before a festival weekend
Idle hours look wasteful until you separate waiting-for-demand from waiting-in-the-wrong-place.
What belongs in a ride-hailing export handoff
A minimal field list for briefing work — enough signal, without hauling passenger identity into the first transfer.
Surge windows versus completed-trip mix
A fare band can look generous on paper while the completed-trip mix tells another story.