Field note
Surge windows versus completed-trip mix
· Desktop Canvascore
Commercial teams set surge windows to balance passenger price and partner earnings. Ops teams see whether partners actually complete trips during those windows.
A simple cross-check
Take one surge window and ask:
- What share of requests in that window became completed trips?
- Where did incomplete attempts cluster?
- Did partners migrate toward the surged corridor or stay put?
If surge lights up a corridor partners cannot reach in time — due to bridges, tolls, or parking rules — the completed-trip mix will not match the commercial intent. That is a staging and messaging problem as much as a fare problem.
Fare Structure Check memos stay informational: they surface mismatches for your commercial and ops co-leads to decide, without pretending a memo can set Malaysia’s fare policy.