Refund and cancellation policy

Last updated: 20 August 2026

This policy applies to professional briefing engagements described on this site. It does not cover software products, physical goods, or subscription seats because we do not sell them.

Eligibility overview

Refunds depend on whether analysis work has started, whether a deposit was taken, and whether postponement is possible instead of cancellation.

Timeframe to request

Request cancellations or refunds in writing to info@desktop-canvascore.click as soon as possible. For deposit refunds before work starts, notify us at least five business days before the agreed analysis start date stated in the estimate letter.

Full refund

A full refund of fees paid is available if:

• We cancel the engagement for reasons within our control; or
• You cancel in writing before we confirm that data validation has begun, and no custom analysis hours have been logged.

Partial refund

If you cancel after data validation or analysis has begun, we may retain a portion of fees reflecting work already performed (intake, cleaning, partial drafting), typically billed against logged hours at the rates in your estimate. Any unused deposit balance may be returned.

Non-refundable items

• Third-party secure transfer fees already incurred on your behalf and itemised in writing
• On-site visit costs (travel time already spent) once the visit day has started
• Completed briefings delivered and accepted (or deemed accepted after the review period in the engagement letter)

Refund process

1. Email info@desktop-canvascore.click with your engagement reference and reason.
2. We confirm status of work within five business days.
3. Approved refunds are processed to the original payment method when possible.

Processing time

Approved refunds are typically completed within fourteen business days after approval, subject to bank or payment-provider timelines.

Refund method

Refunds return to the original payer account or card. We do not issue cash refunds at the Petaling Jaya office.

Cancellation and rescheduling

You may request one reschedule of the walkthrough call at no charge with at least 48 hours notice. Later changes may incur a rescheduling fee stated in the estimate.

Deposits

Where a deposit is required to reserve analyst time, the estimate letter states the amount and whether it is credited to the final fee. Deposits become partly or fully non-refundable once analysis starts, as described above.

No-shows

If your attendees miss a scheduled walkthrough without 24 hours’ notice, the call is considered delivered. A replacement slot may be offered at our discretion, sometimes with an additional fee.

Work already started

Once we confirm that export validation or analysis has started, fees reflect progress. We will not discard completed draft sections solely to manufacture a full refund.

Materials

We do not sell physical kits. Digital drafts remain subject to the intellectual property terms in our Terms of Service.

Contact for refund requests

Desktop Canvascore
Office 10, 34 Demo Street, Petaling Jaya 00000
Phone: +60 3 0000 7410
Email: info@desktop-canvascore.click